Tue, 25 May | Quatre Bornes

Customer Service Relationship

Customer Service – what is this and how do I approach it
Registration is Closed
Customer Service Relationship

Time & Location

25 May, 09:00
Quatre Bornes, Ebène, Quatre Bornes, Mauritius

About the Event

Customer Service Desk staff skills – what skills are needed to interact with customers

The  Do’s  and  Don’ts  for  Customer  Service  Desk  Staff  –  learn  how  to  make customer service a success in your organisation and avoid common pitfalls

Delivering  bad  news  –  how  to  tell  your  customers  their  requests  can’t  be completed or will be late

Irate callers – how to deal with upset customers

Incident Handling – how to record dealings with customers

Tools: what is needed to help customer service agents?

Improving the Customer Service Desk – how to go about improvements of your customer service area

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